Rotimi is seated on his couch, thinking about his last health scare. His doctor had told him two weeks ago that if he continued with his lifestyle, he did not think he would make it past 35. Rotimi is now 32, currently weighs a 20st 6lb at a height of 5 feet, 5 inches. Now that is clinically obese. He knows what happens next is up to him. Rotimi has a lot to look forward to; a bright career, top management level, a beautiful wife and daughter.  As he flips through the channel on TV, he catches a glimpse of McDonald’s new whopper advert. On a regular day, Rotimi would…

The lock down period really rattled a number of companies, both large, medium sized and small. I suspect not many saw this coming. But what most people would have found surprising was how it unsettled large service providers. Customers certainly did not think it would rock the boat of more structured and large companies as what we’ve witnessed the past few weeks. Customer service was extremely poor in some cases while some just shutdown completely. We’re still lost for words on how many people have consistently berated poor customer service when they were in dire need of solutions. Crisis comes with opportunities and threats. I know we have heard this…